VFS operates a call centre to answer your questions about the visa application process.  

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Visa Information Helpline

Trained VFS staff will be able to answer your questions about the visa application process.

Telephone (Advice is available in Arabic and English)
Helpline number: 00973-17215538 & 00973-17215589 (Calls are charged at local rates)
Business hours: 0800 – 1600 hrs Sunday to Thursday